Installing Java Plug-in * Please ensure that your have installed the latest Java plug-in You can download the latest Java plug-in at http://java.com/en/index.jsp To enable Scripting of Java Applets, following these steps: For IE 5.0 or higher - Click Tools -> Internet Options -> Security (tab) - Click Internet -> Click Custom Level - Scroll down until Scripting of Java Applets - Click enable - Click ok to exit dialog box * After installing the Java plug-in, clear the java plug-in cache to ensure that the browser loads the latest versions of Java applications and applets. Open Java console. 1. Click on Start -> Control Panel -> Java. 2. At the General Tab, under "Temporary Internet Files" section, click on Settings. 3. In the pop-up window, check both the check boxes and click the OK button. If clearing Java plug-in cache did not solve the problem, you should also clear your browser's cache. In Internet Explorer: 1. Open Internet Explorer. 2. Click Tools in the upper toolbar. 3. Click Internet Options. 4. Click the General tab 5. Click Delete under "Browsing History". 6. Click Delete Files under "Temporary Internet Files". 7. Click Yes on the Delete Files dialog box. 8. Click Close and then OK. 9. Exit and re-launch the browser. In Firefox: 1. Open Firefox. 2. Click Tools in the upper toolbar and select Clear Private Data. 3. Check the Cache option 4. Click Clear Private Data Now. 5. Exit and re-launch the browser.